Razorpay Compliance & Service Fulfillment

Shipping & Delivery Policy

Official statement regarding electronic service delivery and fulfillment timelines for GIFT City Carpool ride credits and digital tokens.

📦 Digital Service Notice: GIFT City Carpool provides peer-to-peer digital carpool facilitation services. We do not manufacture, store, ship, or deliver any physical goods. All services and credits are delivered electronically to your verified in-app account.

1. Mode of Delivery (Electronic Fulfillment)

All purchases made on the GIFT City Carpool web application or mobile platform involve digital ride credits (tokens). Upon completion of payment via Razorpay Payment Gateway:

Automated Ledger Crediting: Purchased ride credits are immediately credited to the user's secure wallet ledger associated with their verified mobile number.
No Physical Shipment: No courier, postal package, or physical transport is involved in fulfillment.
Immediate Usability: As soon as the credits reflect in your wallet balance, they are ready to be used to reserve seats with verified colleagues commuting to/from GIFT City.

2. Delivery & Fulfillment Timelines

We pride ourselves on instant automated fulfillment:

Standard Fulfillment: Instant (within 5 to 60 seconds) following successful transaction authorization by Razorpay and your issuing bank.
Intermittent Network Delay: In rare cases of banking webhook latency or UPI server delays, crediting may take up to 15 to 30 minutes.
Maximum SLA: In any event of server synchronization queue, all successful transactions are reconciled and fulfilled within a maximum of 24 hours.

3. Proof of Delivery & Transaction Confirmation

Upon successful payment confirmation:

An instant on-screen success prompt will display your Razorpay Payment ID and updated wallet balance.
An electronic payment receipt with GST/transaction breakdown is generated by Razorpay and sent to your registered email address or mobile phone.
The transaction is permanently recorded under the "Wallet History" tab inside your profile for transparent accounting.

4. Non-Delivery or Delayed Fulfillment Resolution

If funds have been debited from your bank account or UPI app but your ride credits do not reflect in your wallet within 15 minutes:

First, refresh your wallet tab or pull-down to synchronize your cloud balance.
If still unfulfilled, write to our billing desk at giftcitycarpool@gmail.com with your Payment ID (e.g., pay_xxx).
Our technical desk will reconcile the Razorpay order and either manually credit the tokens or initiate an automatic bank refund within 24 to 48 hours.

5. Shipping & Handling Charges

Because all services and ride credits are fulfilled digitally via cloud infrastructure, no shipping fees, delivery charges, or handling fees are ever levied on customers.